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The player has complained that the casino closed their account within 24 hours of the registration, withholding their winnings after three legitimate winning bets. The player denies any wrongdoing and says the casino refused to explain the reason for the closure. The casino is yet to respond and the complaint remains unresolved. The player from Spain had requested a withdrawal less than two weeks prior to submitting this complaint. The Complaints Team had communicated the standard processing times for withdrawals and advised the player to wait for 14 days before escalating the issue.
Their live chat system operates around the clock (24/7), they also have email support that runs alongside it to support their players more. Though Oceanspin can’t offer a native app, it has a PWA (progressive web app) option instead. We played at Oceanspin Casino on iOS and Android, and our test proved that the site is cross-platform, as well as its games.
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